Groundwork Labs / Concept
Making service delivery visible.
A concept for bringing municipal service requests and operational information into one understandable view.
INTERNAL CONCEPT — A design exploration, not commissioned client work or a deployed product. No client outcomes are claimed.
Studio
Groundwork Labs
Sector
Local government
Explored technologies
React / PostgreSQL / Data visualisation
The question
Where the work begins.
Explore how teams could coordinate requests when information is spread across separate tools and reporting processes.
The proposed direction
A considered response.
A proposed dashboard that brings request triage, service categories and team responsibilities together. All displayed interface data is illustrative.