Groundwork Labs / Concept
A clearer path to public services.
An internal exploration of a citizen-first service portal, from finding information to following an application.
INTERNAL CONCEPT — A design exploration, not commissioned client work or a deployed product. No client outcomes are claimed.
Studio
Groundwork Labs
Sector
Public services
Explored technologies
Next.js / TypeScript / Design systems
The question
Where the work begins.
Explore how a public portal could help people find the right service without needing to understand departmental structures.
The proposed direction
A considered response.
A proposed service directory, guided application journey and status view with plain-language content and accessible navigation.